What shipping methods do you offer?
There are areas in which we cannot expedite shipping due to logistics. These areas include:
For US territories and Alaska, the orders will ship either USPS or DHL.
Is it safe to use my credit card on your site?
Credit cards are a secure payment method to use when shopping online. www.uxelastore.com takes security measures and fraud monitoring to keep your account information safe.
What forms of payment do you accept?
www.uxelastore.com accepts the following forms of payment:When will my card be charged?
An authorization charge is made when your order is placed. We will complete the charge when the order ships out.
What will be the refund method for my return?
All refunds will be issued to the original form of payment .
When will I be refunded?
Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take up to 3-5 business days to reflect on your credit card account. This varies depending on your financial institution.
What is your Return Policy?
We will accept returns within 30 days of shipment for a full refund as long as the items are returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:
APPAREL
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. For Tops and Dresses, please be careful of makeup or deodorant rubbing off on the garment.
FINAL SALE ITEMS
Smaller quantities of heavily discounted items may be classified as clearance items, and clearance items do not offer refunds, exchanges or store-specific credit card payment services.
If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed.
How do I make a return?
You can return your item using the return label that was provided in your package. If you need a new return label, you have the option to log in to your account and mark the items you wish to return, and generate another label if needed.
What is your Exchange Policy?
Exchanges must be initiated within 30 days of shipment of the order. The item being returned for an exchange must be received within 30 days of initiating the exchange request.
Please note we can only reserve in-stock items for exchanges. We are not able to reserve pre-order items for exchange. All items that are sent back as an exchange need to follow the applicable terms from the Return Policy.
