We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have to make a return?
You have 45 days to make a return. You must send back and upload the return tracking number within 45 days from the date of purchase.
How do I make a return?
1. Sign into your account.
2. Click the "Start Returns" button at the bottom of this page.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. Select return method.
5. If you choose the return carrier provided by our company to return, we will provide a return label . If you use the return label, please print and securely stick it to the wrapper of your package, then drop the package off at the nearest parcel shop point. If you use the QR code, no need for a label! Just show the code at your nearest parcel shop point, and they will handle the rest.
Note:
To ensure a smooth and timely refund process, please make sure that the item you are returning matches the details listed on your return request. Any discrepancies may cause delays or prevent us from being able to process your refund.
What is the refund method?
1. The refund will be sent to your original form of payment based on the refund method you chose.
2. If you did not select a refund method, we will proceed according to your choice in the refund record.
When will I receive my refund?
Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.
How can I get a refund if my credit/debit card is no longer valid or has expired?
For security reasons, the refund will only be processed to the original card from which the payment has been deducted.
If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.
Why is the received amount less than the refund amount?
1. The bank charges a commission fee.
2. The exchange rate has changed compared to that of the payment.
3. Refunds are used to deduct installment fees.
4. The refund is for the actual price paid, not the sale price.
If you receive less than the original amount, you may contact your bank to check the above scenarios.
Note: The original shipping fee and handling fee are non-refundable.
